What is our Return/Refund Policy?
A Return and Refund Policy is the agreement that we send our customers about your policies regarding returns and refunds before the time of purchase.
It includes the following pieces of information
- How many days do you have to return a product?
After receiving the product. We recommend you call our customer support department (Number mentioned on The Parcel) for any Questions regarding the product and its use. Please Note. Technical support will be free of cost. We provide our Customers 5 days satisfaction period to test our product and another 5 days to return our product back.
Customers can apply for a product refund if
- They don’t like the product
- If the product is not useful to them
- If they think that they impulsively bought the product
- If they believe that the product is not what they ordered
- Or any other reason
- How many days do you have to return a product?
After receiving the product customers have 10 days 100% Money back warranty to return the product by shipping. For Example, the product was purchased on the 1st of March 2021 and the customer shipped it back on the 10th of March 2021 we still accept the refund. The customer needs to send us a picture of the shipment which clearly shows the tracking number and date. The picture should be sent by emailing us at info@http://powerpro.epizy.com/ Once we receive the product our customer support team will respond to our customers by emailing back that the product was received as it is and has no physical damages. Along with that email, our company will send the receipt of the Refund. ( which takes 5 to 10 business days to show in customer account)
- What is the refund Policy for Service?
Please note if our customer has not provided us written authorization for being charged for the same amount mentioned, in writing by our customer support team then they are eligible to get a full refund within 6 months even if the services are delivered to them.
Typically, when our customers purchase services they will be notified before the charge is made, either by Text message or by email. We will not charge our customers before the services are delivered and they are happy with our services. Once our customers authorize us to charge the amount only then our company will charge the customer. After the customer is charged for the services we offer 30 days 100% refund policy in the following scenario.
- If the services delivered were not good and didn’t work.
- If the problem is not fixed.
- If the customer didn’t like the services.
- If the services were delayed.
- Who pays for shipping to return the product?
In both case shipment and return fee has to be paid by the customer which is clearly mentioned in the agreement.
Contact Us
If you have any questions about this policy, please contact us.
Powerplusllc.info
Email – info@powerplusllc.info
Phone – (360)949-1260
Address – 16801 SE 1st St. Apt 68 Vancouver WA 98684